Privacy Policy Relaxing Time
Last updated: June 2026
Relaxing Time values the protection of your personal data. In this Privacy Policy, we explain which personal data we collect, why we process it, how we handle it and what rights you have.
Relaxing Time processes personal data in accordance with the General Data Protection Regulation, GDPR, and Spanish data protection legislation, including the LOPDGDD.
1. Who is responsible for your data?
Relaxing Time is responsible for the processing of personal data.
Relaxing Time
Calle Constitución 6
03170 Rojales, Alicante, Spanje
Email: info@relaxingtime.nl
Phone: +34 624 77 57 63
2. Which personal data do we process?
We process personal data that you provide to us when you make an appointment, contact us, complete a form or use our services.
This may include:
First and last name
Telephone number
E-mail address
Address details, if necessary
Appointment details and chosen treatment
Payment and invoice details
Relevant health information, only when needed for a safe treatment
Messages or comments that you provide through contact forms, e-mail or bookings
3. Why do we process your data?
We use your data for the following purposes:
To schedule, confirm and carry out appointments
To contact you about your booking or treatment
To send appointment confirmations, reminders and practical information
To process payments
To comply with administrative, tax and legal obligations
To improve our services
To provide floating, magnesium treatments or other services safely and carefully
4. Legal basis
We only process personal data when there is a legal basis for doing so. Depending on the situation, we process data based on:
Performance of an agreement, for example when you book an appointment
Consent, for example when you voluntarily provide health information
Legal obligation, for example for administration and tax records
Legitimate interest, for example to improve our services or to contact you about an existing appointment
We only process personal data when there is a legal basis for doing so. Depending on the situation, we process data based on:
Performance of an agreement, for example when you book an appointment
Consent, for example when you voluntarily provide health information
Legal obligation, for example for administration and tax records
Legitimate interest, for example to improve our services or to contact you about an existing appointment
You may withdraw your consent at any time. This does not affect any processing that took place before your consent was withdrawn.
5. Health information
For some treatments, it may be important for us to receive limited health information, for example in case of pregnancy, skin conditions, allergies, injuries, medical conditions or doubts about participating in floating or another treatment.
We only ask for this information when it is relevant for your safety and comfort. We process this information carefully, limit it to what is necessary and do not share it with third parties, unless legally required or unless you have given explicit consent.
6. Bookings and payments
Relaxing Time may use an online booking system, such as Amelia, to manage appointments. Through this system, information such as your name, e-mail address, telephone number, selected service, date, time and possible comments may be processed.
For payments, Relaxing Time may use payment providers such as Stripe, SumUp or another payment method. Relaxing Time does not receive your full payment card details. The payment provider processes the payment according to its own security and privacy policy.
7. Sharing personal data with third parties
Relaxing Time never sells your personal data to third parties.
We only share personal data when this is necessary for our services or to comply with legal obligations. This may include:
Website hosting provider
Booking system
Payment provider
E-mail or SMTP service
Administration or accounting support
Legal authorities, if required
With parties that process personal data on our behalf, we make agreements about security and confidentiality.
8. Retention period
We do not store personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it for a longer period.
Appointment and customer details are stored as long as necessary for our services.
Administrative and tax records are stored for as long as legally required.
Health information is stored only as long as it is relevant for the treatment and safety of the customer.
Contact forms and e-mails are stored as long as necessary to answer your question or provide our services.
9. Cookies
Our website may use functional and analytical cookies. Functional cookies are necessary for the website to work properly. Analytical cookies help us understand how the website is used and how we can improve it.
If marketing cookies, tracking cookies or external services such as Google Analytics, Google Maps, YouTube, Meta/Facebook Pixel or similar tools are used, we will ask for consent where legally required.
You can disable or delete cookies through your browser settings.
10. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.
Only people who need the data for their work have access to personal data.
11. Your rights
You have the right to:
Access your personal data
Have incorrect data corrected
Have data deleted
Object to the processing of your data
Request restriction of processing
Receive your data or have it transferred to another party
Withdraw your consent
To exercise one of these rights, please contact us:
info@relaxingtime.nl
+34 624 77 57 63
We may ask you to confirm your identity before processing your request.
12. Complaints
If you believe that Relaxing Time does not handle your personal data carefully, please contact us first. We will gladly work with you to find a solution..
You also have the right to file a complaint with the Spanish data protection authority:
Agencia Española de Protección de Datos, AEPD
https://www.aepd.es
13. Changes
Relaxing Time may update this Privacy Policy when our services, website or legal obligations change. The most recent version will always be available on this page.